**Last Updated: June 17, 2025**
## 1. INTRODUCTION
Welcome to ThinkTotem. These Terms of Service ("Terms") govern your access to and use of the ThinkTotem website and services available at https://thinktotem.com ("Service"), operated by Tugulab Ltd. ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
## 2. DESCRIPTION OF SERVICES
ThinkTotem is an educational platform that uses AI-powered tutoring (large language models) to help learners grasp book and course content more efficiently. The Service offers both text and voice modes, interactive exercises, and personalized learning plans.
## 3. USER ACCOUNTS AND RESPONSIBILITIES
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
You are responsible for safeguarding the password used to access the Service and for any activities or actions under your account. You agree not to use the Service for any unlawful purpose or to engage in any activity that could harm the Service, other users, or third parties.
### 3.1 Prohibited Conduct
You must not:
- Attempt to reverse-engineer, decompile, or modify the Service or its underlying models;
- Upload content that is illegal, hateful, harassing, or infringing;
- Use the Service to develop competing products or services;
- Circumvent or interfere with security-related features.
## 4. SUBSCRIPTION AND PAYMENT
### 4.1 Subscription Terms
When you purchase a subscription, you will have access to your content through ThinkTotem until your subscription expires.
### 4.2 Payment Information
Payments are handled by our billing partner LemonSqueezy. By completing a purchase, you authorize LemonSqueezy to charge your selected payment method for the applicable subscription fees and taxes.
## 5. REFUND POLICY
You may request a refund within 7 days after your purchase. Refund requests should be sent to claudio@thinktotem.com.
## 6. INTELLECTUAL PROPERTY AND LICENSE
All content on the Service—including AI-generated explanations, prompts, and any materials provided by ThinkTotem—remains the property of Tugulab Ltd. or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the content for personal, non-commercial educational purposes only.
You may not reproduce, distribute, or create derivative works from the Service content without prior written permission, except where expressly permitted by law.
The Service and its original content, features, and functionality are owned by Tugulab Ltd. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
## 7. DATA AND PRIVACY
### 7.1 User Content and Conversation Logs
To deliver personalized tutoring, we store conversation transcripts—including text prompts, AI responses, and optional voice recordings. By using the Service, you grant us a non-exclusive license to process this content for the purpose of operating and improving the platform.
### 7.2 Voice and Audio Data
If you enable voice mode, your speech may be transmitted to third-party speech-to-text providers for transcription. Audio data is processed securely and used solely to provide the requested functionality.
### 7.3 Privacy Policy
For details on how we collect, use, and protect your data—including personal data (name, email, payment information) and non-personal data (cookies, usage analytics)—please review our Privacy Policy at https://thinktotem.com/privacy-policy.
## 8. AI-GENERATED CONTENT DISCLAIMER
All text, images, and audio produced by ThinkTotem are generated by artificial intelligence. Such content may be imprecise, incomplete, or outdated and is provided strictly for educational and informational purposes. You agree that:
- You will not rely on AI-generated output as factual, professional, medical, legal, or financial advice;
- You will independently verify any information that could impact decisions or actions;
- Tugulab Ltd. makes no warranties regarding the accuracy or reliability of AI-generated content and assumes no liability for any loss or damage arising from its use.
## 9. NO WARRANTIES AND LIMITATION OF LIABILITY
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.
## 10. TERMINATION
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including without limitation if you breach the Terms.
## 11. GOVERNING LAW
These Terms shall be governed by the laws of the United Kingdom, without regard to its conflict of law provisions.
## 12. CHANGES TO TERMS
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice via email prior to any new terms taking effect.
## 13. CONTACT US
If you have any questions about these Terms, please contact us at:
Tugulab Ltd.
Email: claudio@thinktotem.com
Website: https://thinktotem.com
